Privacy Policy

At Share My Dine, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

Information We Collect

We may collect the following types of personal information when you use our platform, book dining experiences, or interact with our services:

• Contact information, such as your name, email address, and phone number.
• Profile information, such as your username, password, and preferences.
• Transaction information, such as details about your orders, payments, and delivery.
• Usage information, such as your IP address, browser type, and device information.
• Feedback and communication, such as your reviews, comments, and support requests.
• Location information, when you grant permission, to recommend nearby dining experiences.
• Loyalty program data, including points earned, redeemed, and your VIP tier status.

How We Use Your Information

We may use your personal information for the following purposes to provide and enhance your experience on Share My Dine:

• To provide and improve our services, including processing orders, payments, deliveries, and tiffin service subscriptions.
• To personalise your experience and preferences, including recommendations for dining experiences, recipes, and cooking classes.
• To communicate with you, including responding to your inquiries, sending order tracking notifications via SMS and email, and delivering live cooking stream reminders.
• To operate our loyalty points program, track rewards, and notify you of exclusive VIP perks and discounts.
• To comply with legal and regulatory requirements, including fraud prevention and investigation.
• To analyse and monitor usage trends and patterns, including for marketing and advertising purposes.
• To facilitate group ordering, shared carts, and split payment processing between multiple users.

How We Share Your Information

We may share your personal information with the following categories of third parties only as necessary to operate our platform and provide our services:

• Service providers, such as payment processors, delivery couriers, and hosting providers.
• Business partners, such as home chefs (hosts), restaurants, and food suppliers.
• Third-party delivery services, for the fulfilment of tiffin service and takeaway orders.
• Regulatory authorities, such as law enforcement and government agencies, when required by law.
• Affiliates and successors, such as in the event of a merger or acquisition.
• Our partner squads — Travel Help Squad, Pets Help Squad, and Student Help Squad — only as needed to provide their respective services.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards, such as encryption, firewalls, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights and choices regarding your personal information, including:

• Access, update, or delete your personal information by logging into your account or contacting us.
• Object to or restrict our processing of your personal information, subject to legal and contractual requirements.
• Withdraw your consent for our processing of your personal information, if applicable.
• Lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO).
• Opt out of marketing communications at any time by updating your preferences or unsubscribing.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your user experience and analyse usage trends and patterns. These technologies may collect information such as your browser type, device type, and operating system, as well as your preferences and behaviour on our website. You can disable or delete cookies in your browser settings, but this may affect certain features or functionality of our website. For more details, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business practices, legal requirements, or other reasons. We will notify you of any material changes by posting the updated policy on our website or by other means of communication. Your continued use of our website and services after the effective date of the updated policy constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, comments, or concerns about this privacy policy or our privacy practices, please contact us at info@sharemydine.co.uk.