01About these terms
Welcome to Share My Dine. These Terms & Conditions (the “Terms”) govern your use of our website, mobile applications and all related services (together, the “Platform” or “Services”). By creating an account or using our Services, you agree to be bound by these Terms. If you do not agree with any part of them, please do not use our Services.
These Terms work alongside our Privacy Policy and any extra terms we show you for a particular feature. Hosts also sign a Host agreement before publishing their first listing.
In these Terms:
- “Platform” means the Share My Dine website and mobile applications.
- “Host” means a home cook or individual who lists dining experiences, or other services when they launch, on the Platform.
- “Guest” means a user who books a dining experience, or uses other services when they launch, through the Platform.
- “Listing” means a Host’s description of a meal, including the menu, allergens, price, date, number of seats and house rules.
- “Booking” means a Guest’s request for a Listing that the Host has accepted.
- “Content” means any text, images, videos, recipes, reviews or other material posted on the Platform.
At launch, the Services are home dining experiences at a Host’s table. Other services described in section 08 (tiffin, cookery classes and live streams, recipe library, ingredient marketplace, group ordering and the loyalty programme) are not yet available; their terms apply only once we launch them.
You must be 18 or over to create an account. Meals must take place in the United Kingdom. Nothing in these Terms affects your legal rights as a consumer.
02Who we are
The Platform is operated by Share My Dine (“Share My Dine”, “we”, “us”, “our”). Our head office is Narin Technology LLC, 8W Building, 5th Floor, DAFZ, Dubai, United Arab Emirates, and our UK office is 2 Kingfisher Way, Stockton-on-Tees, TS18 3EX, United Kingdom.
Share My Dine acts as an intermediary between Hosts and Guests. Hosts cook and serve meals in their own homes; we do not cook, serve or deliver food, and we do not own or control Hosts’ homes. When you book, you enter into an agreement directly with the Host. We run the Platform, carry out Host checks and handle Bookings, but we are not a party to that agreement.
You can contact us at info@sharemydine.co.uk or through our contact form, Monday to Friday, 9 am to 5 pm (UK time).
03Your account
To use certain features you must create an account. You agree to give accurate, current and complete information when you register, and to keep it up to date.
- You are responsible for keeping your password safe and for all activity on your account. Tell us immediately at info@sharemydine.co.uk if you think someone has used it without permission.
- You may hold only one account unless we agree otherwise. We may ask you to confirm your email address and phone number, and Hosts must complete an identity check.
- You can close your account at any time by contacting us. Confirmed Bookings stay subject to section 05.
- We may refuse an application, or restrict, suspend or close an account, where we reasonably believe it is needed to protect users, comply with the law or enforce these Terms. Unless the law or safety prevents it, we will tell you why and how to ask for a review. Hosts using the Platform as a business will get at least 30 days’ notice before we end our service to them, unless the law allows us to act sooner.
04Bookings and payments
When you book a dining experience through the Platform, you send a request to the Host, including any allergies and dietary needs. Once the Host accepts and any payment is taken, the Booking is confirmed and we email you. The Host’s full address is shared once the Booking is confirmed.
All prices are shown in pounds sterling (GBP) and include applicable taxes unless stated otherwise. In line with the Digital Markets, Competition and Consumers Act 2024, the price you see before you book will be the total you pay, including any compulsory fees. We will not add hidden charges later in the booking process.
Payment will be processed securely by our payment partners at the time of booking. We do not store full card details. All payments for Bookings must be made through the Platform: Hosts must not ask for, and Guests must not make, payments outside it.
Online payment is not yet available on the Platform. Until it launches, no money is taken for Bookings.
05Cancellations and refunds
Cancellation policies may vary by Listing and are shown on each Listing before you book. Please read the policy before booking. Unless a Listing says something more generous:
- Cancellations made more than 48 hours before the experience may be eligible for a full refund, subject to the Host’s policy.
- Cancellations made within 48 hours of the experience may receive a partial refund or no refund, as set out in the Host’s policy.
- We may charge a cancellation fee for repeated cancellations by the same Guest. Any such fee will be shown before you book.
- If a Host cancels a confirmed Booking, you will receive a full refund and we will try to offer you an alternative experience.
- If a meal cannot go ahead because of a safety issue, or because a Host’s Listing is paused when a required check lapses, you will receive a full refund.
- Refunds go back to the original payment method.
Because Bookings are for leisure and catering services on a specific date, the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply. Your rights under the Consumer Rights Act 2015 are not affected: services must be provided with reasonable care and skill and as described.
06Hosts and their kitchens
If you are a Host, you agree that:
- you will register your kitchen as a food business with your local council at least 28 days before you start trading, and keep the registration up to date;
- you will complete the identity check and the other checks we ask for, which may include food hygiene training, insurance and evidence of the safety of your home, and keep them valid;
- you are responsible for complying with the law that applies to you, including the Food Safety Act 1990, food hygiene regulations, the Food Information Regulations 2014, health and safety, gas and fire safety, and tax law;
- you will declare, for every dish, which of the 14 allergens that UK law requires food businesses to declare it contains, and keep that information accurate;
- only local councils issue official food hygiene ratings, and you must not describe a Share My Dine check as a food hygiene rating;
- alcohol must not be sold or supplied as part of a Booking at launch, and meals must end by 11 pm;
- you will accept the Share My Dine Host policies, sign the Host agreement and allow our compliance team to visit, with reasonable notice where possible, the areas where you prepare and serve food;
- you will not discriminate against Guests on any ground protected by the Equality Act 2010;
- you are responsible for declaring and paying any tax on your income. UK law requires digital platforms to collect seller details (your name, date of birth, address and National Insurance number or Unique Taxpayer Reference) and to report Host earnings to HMRC each year, and we will do so.
Recipes, techniques and other Content you create remain your intellectual property. We may pause your Listings while a required check is missing, expired or under review, and will tell you why and how to put it right.
07Guests at the table
- Read the Listing, menu, allergen information, house rules and cancellation policy before you book.
- Tell us about any allergies, intolerances or dietary needs when you make your request. Allergen information comes from the Host. If you are not sure a dish is safe for you, contact us before you book, and do not eat it if in doubt.
- Arrive on time, respect the Host’s home, family, property and house rules, and behave safely and lawfully.
- Only the number of people named in the Booking may attend unless the Host agrees otherwise. You are responsible for any children you bring.
- Do not bring alcohol unless the Listing allows it, and do not pay or rebook a Host outside the Platform.
In an emergency, call 999. To report a safety concern after a meal, contact us. You can also report food safety problems to the local council.
08Tiffin orders and delivery
The services in this section are not yet available. These terms apply to each one only when it launches, and we will tell you before it does.
Tiffin. The tiffin service will be provided through Hosts and, for delivery, third-party delivery partners. Delivery times are estimates and may vary with demand, traffic and other factors. We are not responsible for delays caused by third-party delivery services, but this does not affect your consumer rights. Because tiffin meals are perishable and made to order, the 14-day cancellation right does not apply once an order is confirmed. Allergen information and labelling will follow UK food information law. Members of the Student Help Squad may be eligible for zero booking and delivery fees on tiffin orders, under the Student Help Squad terms.
Cookery classes and live streams. Live cooking streams and virtual classes are for education and entertainment. Recipes, techniques and information shared in them belong to the Host who shares them. You may not record, reproduce or redistribute them without the Host’s written permission.
Ingredient marketplace. Hosts may list surplus ingredients from their dining events for Guests to buy. Ingredients must be safe to eat and accurately described, including use-by dates and allergens; your rights under the Consumer Rights Act 2015 still apply. Tell the Host about any allergies before you buy.
Group ordering. For group orders, the person who pays, or each member for their agreed share, is responsible for payment.
Loyalty programme. Guests may earn points on qualifying purchases, as set out in the programme details. Points cannot be transferred and have no cash value unless redeemed through the Platform. Points unused for 12 months from the date they were earned may expire. We may change how points are earned or redeemed with reasonable notice, but not in a way that takes away points you have already earned without notice.
09Reviews and content
- After a completed Booking, Guests may review Hosts and Hosts may review Guests. Only people who attended the meal can review it.
- Reviews must be honest, relevant and based on your own experience. Under the Digital Markets, Competition and Consumers Act 2024, fake reviews, undisclosed incentivised reviews and hiding genuine negative reviews are banned. We take steps to prevent and remove them.
- You keep ownership of your Content. You give us a non-exclusive, royalty-free licence to host, store, display, adapt (such as resize) and publish it to run and promote the Platform while it remains on the Platform and for a reasonable period afterwards.
- You confirm you have the rights to anything you post and that it is lawful. In line with the Online Safety Act 2023, you can report content to us; we will review reports, remove illegal content, explain our decisions and let you ask for a review.
You agree not to use the Services for any unlawful purpose or in any way that could damage, disable or impair the Platform. You must not:
- provide false, misleading or inaccurate information;
- impersonate any person or organisation, or falsely represent your connection with them;
- post anything defamatory, obscene, offensive, discriminatory or otherwise objectionable, or share someone else’s personal data;
- harass or endanger other users;
- try to gain unauthorised access to any part of the Platform or connected systems;
- use bots, scrapers or other automated systems to access or collect data from the Platform;
- get round, disable or interfere with the Platform’s security features.
All content on the Platform, including text, graphics, logos, icons, images, audio, software and their compilation, belongs to Share My Dine or its licensors and is protected by copyright, trade mark and other intellectual property laws. Recipes that Hosts publish remain the Hosts’ intellectual property.
10Our liability
Share My Dine acts as an intermediary between Hosts and Guests. Hosts are responsible for their food, home and conduct, and Guests for their own conduct. Our checks reduce risk, but we cannot guarantee the conduct of any user, the safety of any meal or the accuracy of every Listing.
- Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
- If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
- We are not responsible for what Hosts or Guests do, except where we have been negligent or have broken these Terms.
- If you use the Platform for business purposes, such as a Host business, we are not liable to you for any indirect or consequential loss, or for loss of profit, business or opportunity, to the extent permitted by law.
11Changes to these terms
We may update these Terms to reflect changes in the law, our Services or how the Platform works. We will tell you about material changes by posting the updated Terms on our website and, where they affect you significantly, by email before they take effect. Hosts using the Platform as a business will get at least 15 days’ notice unless the law requires a faster change.
If you do not agree with a change, you can close your account before it takes effect. If you continue to use the Services after that date, the revised Terms apply. Confirmed Bookings stay under the Terms that applied when they were made.
If a court finds part of these Terms invalid, the rest still applies. If we delay enforcing these Terms, we can still enforce them later. We may transfer this agreement to another organisation; this will not reduce your rights. Nobody else has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
12Governing law
These Terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
If you have a complaint, please contact us first so we can try to put it right. If we cannot agree, you may be able to use an alternative dispute resolution service, and you can get free advice from Citizens Advice (consumer helpline 0808 223 1133).